Cancellation, Rescheduling & Refund Policy

Effective date: July 2, 2026

1. Purpose

Clean Curb Co. is a route-based service. Route planning, staffing, equipment prep, travel time, water use, and service windows are affected when a customer cancels, reschedules, changes services, or does not have bins ready. This policy explains how we handle those situations.

2. No charge before route confirmation

During normal launch-stage booking, saving a card or submitting a booking request does not mean you are immediately charged. Unless we clearly disclose otherwise at checkout, your card should not be charged until your route or service is confirmed. If we cannot serve your area, cannot confirm your route, or delay launch before confirmation, we will not charge you for unperformed service. If a payment has already been collected for a visit we cannot confirm or perform, we will either issue a full refund for that unperformed visit or communicate with you to reschedule service.

3. How to cancel or reschedule

You may request a cancellation, reschedule, service change, pause, or frequency change through the customer portal, by replying to our service message, by emailing us, or by calling us. A request is not fully effective until received and processed by us, unless the customer portal confirms the change automatically.

4. Before a route is confirmed

You may cancel a pending booking request before route confirmation without a cancellation fee. If no charge has been made, there is nothing to refund.

5. More than 24 hours before confirmed service

If your service has been confirmed and you cancel or reschedule more than 24 hours before the scheduled route window, we generally will not charge a cancellation or rescheduling fee. If you prepaid, we may issue a refund, credit, or reschedule depending on the payment terms shown at checkout.

6. Within 24 hours of confirmed service

If you cancel, reschedule, pause, reduce service, or change a confirmed visit within 24 hours of the scheduled route window, we may charge up to the full original visit price. This is because the route may already be planned, staffing and equipment may already be prepared, and your stop may affect the entire route.

We may choose to waive or reduce a late-cancellation charge at our discretion, especially for emergencies or launch-stage situations, but we are not required to do so unless required by law.

7. Bins not ready, inaccessible, or unsafe

If we arrive or prepare to serve your stop and bins are full, blocked, missing, locked behind a gate, not at the agreed location, unsafe to clean, contaminated with hazardous materials, or otherwise inaccessible, the visit may be treated as a late cancellation or missed service. We may charge up to the full visit price and, if appropriate, offer a paid or complimentary reschedule at our discretion.

8. Weather, safety, equipment, or company delays

We may delay, reschedule, or cancel service due to severe weather, lightning, unsafe road conditions, equipment issues, staffing, water restrictions, route problems, illness, emergencies, or other operational reasons. If we cancel or reschedule for our own operational reasons before performing service, you will not be charged for that unperformed visit if you have not already been charged. If payment has already been collected for that visit, we will either issue a full refund for the unperformed visit or communicate with you to reschedule service. If we cannot reach you, cannot reasonably reschedule, or you decline rescheduling, we will refund the amount paid for that unperformed visit unless a different resolution is required or allowed by law.

9. Recurring plans

You may request to cancel, pause, or change a recurring plan through the customer portal or by contacting us. A recurring plan change generally applies to future visits. If the request is received within 24 hours of a confirmed visit, the current visit may still be charged under this policy.

Canceling a recurring plan does not automatically refund completed services, missed visits caused by inaccessible bins, late cancellations, or prior amounts owed.

10. Refunds after service is performed

Because bin cleaning is a completed service once performed, refunds are not automatic after service is completed. If you believe there was a service issue, please contact us as soon as possible with a description and any photos. We may, at our discretion, offer a re-clean, service credit, partial refund, full refund, or another reasonable resolution.

11. Promotions and launch specials

Promotional offers, launch specials, coupons, credits, and discounts may have separate terms. Unless required by law or stated in the offer, promotional credits have no cash value and may not be refundable or transferable.

12. Refund processing

Approved refunds are usually returned to the original payment method. Processing times depend on the payment processor, card network, and bank. Processor fees, if any, may not always be returned to us and may affect refund handling where permitted by law.

13. Legal cancellation rights

This policy does not limit any non-waivable consumer cancellation, refund, cooling-off, or notice rights that may apply to a specific transaction. If a sale is made in a way that gives you a legal right to cancel, we will honor applicable non-waivable rights.

14. Contact

Cancellation, rescheduling, refund, or billing questions can be sent to contact@cleancurbco.com or handled by calling +1 (843) 888-4124.

Clean Curb Co. is operated by Stonebranch Capital LLC.